Discover how we developed a campaign to identify knowledge gaps to provide crucial analysis.
At JollyDeck we like to keep things simple and we aren’t no dummy either. And when it comes to training sometimes a bite-size, simple approach is the best way to address a complex case. This is precisely how we endeavoured in this learning challenge.
Capita recognised a challenge within the operations which handle billing and payment enquiries for one of their clients. Our goal was to identify knowledge gaps in order to improve performance in one of their contact centres.
Creating a persuasive and efficient learning environment, where content is segmented by chapters and ready for contextual analysis.