Managing comms

Managing comms

Can I adjust the amount and frequency of email comms?

Yes. The amount and frequency of comms sent to Users is up to you.

Manage comms when creating a new Mission/Library item

That said, there are several pre-set options for comms frequency/amount in a Mission. These relate to the Mission’s level of importance, e.g.: only testing, good to know, shouldn’t miss, compliance. These importance rankings are found in the 3rd step of the Mission creation process, when you decide on comms. After ranking the importance, the comms and their frequency can also be adjusted manually.

When creating a Library item which includes course, test or a quiz, comms can also be managed in the 3rd of creation process. By the default, all system emails and reminders are disabled for Library items. To enable comms or change their frequency manually, please click on Manage all emails.

Adjusting comms post-launch

  1. From the Dashboard, enter Missions/Content Library
  2. Select the Mission/Library item
  3. Click on Comms
  4. Choose Manage all emails
  5. Click on the ON/OFF slider to activate/deactivate email
  6. Set the time delay for campaign reminders

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Ilford, IG1 1LR
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