Compliance training is a high-profile project. For many organisations, it is a seminal delivery in their training calendar, and a number of key figures within the organisation are involved.
Naturally, you don’t want anything to go wrong in this process, although Murphy’s Law suggests that things often do.
You may have already read our Hands-on guide on how to successfully implement and execute compliance training in organisations, but when it comes to launching training in real life, there are many things that can be easily overlooked.
This will be our first post in the Launching compliance training checklist series. The entire series is written from our first-hand experience in launching compliance training projects.
Hopefully it will help you avoid any nasty surprises once you launch your training.
The series will include 6 checklists, each covering one of the crucial stages you must undertake before launching compliance training. The topics that we will cover are:
Heed these warnings before launching your next compliance training…
There will be many different stakeholders involved in getting the compliance training to its final stage.
Each stakeholder will come with their own opinions and expertise, and they will all want to have their input considered. For this reason, you need to be ready to manage a host of different personalities and their priorities.
Before starting the project, you should understand the scope of the project and its stakeholders. Others will always want to voice their opinions, but it’s crucial to keep the number of people involved to key players only. As we know, too many chefs spoil the broth.
Likewise, keep people who need to be in the loop informed throughout the process. If you bring them in too late, it can be messy and add further delays.
Each phase of the roll-out will require the involvement of specific business-functions and people. Consider the following questions and create a list of all key players:
It doesn’t matter if you deal with generic learning content or bespoke content specially designed for your use case. In the end you will need the content signed-off by other people in the company. To avoid any problems, you need to be well prepared for this phase:
The content review stage is often the stage where you’ll have the most contact with stakeholders. There will always be iterations and redrafts before the final sign-off is given, and stakeholders will want their opinions voiced (if you’re creating learning content yourself, make sure that you read our article about developing workplace learning content).
The more stakeholders that are involved in the training, the more difficult it becomes to manage their collective inputs. Therefore, it is wise to use a system to manage everyone’s input and comments in a structured way.
It’s time to win over the business-related functions. The roll-out of compliance training will require you to work closely with functions such as IT, L&D and HR.
Last but not least, team leaders and line managers are imperative to a successful compliance training and should be considered as one of the key stakeholders in implementing a compliance training.
HR are the gatekeepers to all of your employee data that will be needed. There needs to be a plan in place to establish how employee data will be synchronised with the compliance training records, and what data will be reported back into the HR systems. In this situation, it is likely that IT and HR will need to work together to set up all of the data in one place.
If an LMS for compliance training is already in place, then this should already be taken care of. However, it shouldn’t be taken for granted. Check with HR and make sure they are aware of the upcoming training initiative and are ready for everything that may come with the new roll out.
Our experience and data prove that managers are the single most important facilitators to an employees’ learning activity.
Firstly, they care about the teams’ results as it directly affects them. Secondly, they are in direct contact with the employees and are the ones who are most able to support team members.
For these reasons, line managers need to be aware of the important role they play in making sure their team completes the training, and the importance of the training itself.
You’ve got everybody on board? Great. The next post in our Launching compliance training checklist series covers the potential pitfalls of the compliance training content and how to avoid them during final checks.