FCA regulations on customer complaints require new training
Published on 09/11/2016
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On July 23, 2015, the Financial Conduct Authority (FCA) announced a change in the way customer complaints need to be handled.
This affected all customer-facing staff at financial organisations in the UK.
Learn how JollyDeck helped a large corporation in the finance sector train 2,400 staff members about new regulations 4 times faster and 6 times cheaper than their sister company.
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Reimagining compliance training: FCA complaints mandatory learning by a large corporate
Reimagining compliance training: FCA complaints mandatory learning by a large corporate