This is the fifth post from the checklist series ‘Launching Compliance Training’. Make sure that you have finished the previous list on Setting up a clear communication plan before you continue with this one.
To properly manage a large number of users and their continuous learning initiatives, the right LMS can be a great help but it won’t solve all of your problems. You will need to be ready to deal with a host of scenarios that can affect the user database.
To help you along the way, this checklist will outline everything that you need to consider when it comes to user management in your compliance training.
It doesn’t matter if you’re using a new or existing system, you need to have a solid understanding of your employee database.
At this point, collaborating with HR is crucial for a smooth launch of your compliance training. They will be the most familiar with the employee database and its challenges, so they should be able to advise you on the best approach when it comes to dealing with it. When looking at your database, it’s important to consider the following:
A common challenge when setting up compliance training initiatives is continuously assigning the right training and doing this in a timely manner.
Below are examples of real-life scenarios that may affect how the training is assigned and must be addressed:
Internal promotions and transfers will happen regularly, and employees will need to be re-trained according to their role.
For example, an employee may move from marketing to sales. They will have completed the awareness training for anti-bribery and corruption (ABAC) in their previous role, but the sales team is required to complete another sales-specific ABAC module. How can you ensure in such cases that someone will not be overlooked when you’re assigning the training?
Technical issues are often the single biggest barrier to learning being completed, so you need to choose a partner who can eliminate these issues quickly. More often than not, however, these technical issues will come from the learner.
The primary issues from the learners’ side are often losing passwords, forgetting login details, not being able to find the training, using outdated systems or software, and a general need for guidance if they are not digitally savvy.
You should also expect to deal with database anomalies such as duplicate accounts or misspelt information.
Are you’re confident in how you will manage your users, whatever may come your way? The last post in our ‘Launching Compliance Training’ checklists series covers the holy grail of compliance training – the training records and reporting.