{"id":557,"date":"2016-11-09T22:01:24","date_gmt":"2016-11-09T21:01:24","guid":{"rendered":"https:\/\/www.jollydeck.com\/academy\/?p=557"},"modified":"2023-06-28T14:10:50","modified_gmt":"2023-06-28T13:10:50","slug":"fca-complaints-mandatory-learning","status":"publish","type":"post","link":"https:\/\/www.jollydeck.com\/academy\/fca-complaints-mandatory-learning\/","title":{"rendered":"FCA regulations on customer complaints require new training"},"content":{"rendered":"<p>On July 23, 2015, the Financial Conduct Authority (FCA) announced a change in the way customer complaints need to be handled.<!--more--><br \/>\n<!--\/\/\n\n\n<div class=\"highlight\">\n\n<img decoding=\"async\" src=\"https:\/\/www.jollydeck.com\/academy\/wp-content\/uploads\/2016\/10\/learning-at-work-1.png\" align=\"left\" style=\"margin-right: 15px;\">We are shortlisted in the <strong><a href=\"http:\/\/www.learningtechnologies.co.uk\/Content\/Best-use-of-learning-technologies-to-ensure-compliance\">Best use of learning and technologies to ensure compliance category<\/a><\/strong> at this year's LT Awards (AXA-I FCA learning entry)<\/div>\n\n\n\/\/--><br \/>\nThis affected all customer-facing staff at financial organisations in the UK.<\/p>\n<p>Learn how JollyDeck helped a large corporation in the finance sector train 2,400 staff members about new regulations <strong>4 times faster and 6 times cheaper<\/strong> than their sister company.<\/p>\n<div class=\"download background\">\n<div><a href=\"https:\/\/www.jollydeck.com\/academy\/wp-content\/uploads\/2016\/11\/FCA-complaints-learning.pdf\"><img decoding=\"async\" src=\"https:\/\/www.jollydeck.com\/academy\/wp-content\/uploads\/2016\/11\/AXA-insurance-thumb.png\" alt=\"FCA complaints mandatory learning\"><\/a><\/div>\n<div>Click to download the document:<br \/>\n<a href=\"https:\/\/www.jollydeck.com\/academy\/wp-content\/uploads\/2016\/11\/FCA-complaints-learning.pdf\">Reimagining compliance training: FCA complaints mandatory learning by a large corporate <\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On July 23, 2015, the Financial Conduct Authority (FCA) announced a change in the way customer complaints need to be handled.<\/p>\n","protected":false},"author":1,"featured_media":619,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/posts\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":0,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/posts\/557\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/media\/619"}],"wp:attachment":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/categories?post=557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/tags?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}