{"id":965,"date":"2017-06-06T07:55:59","date_gmt":"2017-06-06T06:55:59","guid":{"rendered":"https:\/\/www.jollydeck.com\/academy\/?page_id=965"},"modified":"2024-07-24T09:42:59","modified_gmt":"2024-07-24T08:42:59","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/www.jollydeck.com\/academy\/help-centre\/","title":{"rendered":"Questions? Look here."},"content":{"rendered":"<div class=\"pageResourcesContentFaqSubHeader\">\n<div class=\"pageResourcesSectionInner\">\n<p>Can\u2019t find an answer? In this unlikely event you can contact us on <a href=\"mailto:support@jollydeck.com\">support@jollydeck.com<\/a> or use our <a href=\"\/contact\/\">contact form<\/a>.<\/p>\n<div class=\"pageResourcesContentFaqHeaderNotification\">\n<div class=\"pageResourcesContentFaqHeaderNotificationIcon\"><\/div>\n<div class=\"pageResourcesContentFaqHeaderNotificationContent\">\n<div class=\"pageResourcesContentFaqHeaderNotificationContentTitle\">This page refers to the old and outdated version of the JollyDeck platform.<\/div>\n<div class=\"pageResourcesContentFaqHeaderNotificationContentSubtitle\">For the up-to-date information, please visit the new <a href=\"\/academy\/\">JollyDeck Academy page.<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"pageResourcesContentFaqContainer pageResourcesSectionInner\">\n<div class=\"faqCategory creating-content\">\n<h3><a href=\"\/academy\/help-centre\/creating-content\/\">Creating content<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/creating-content\/what-media-can-i-use-in-a-course\/\">What media can I use in a Course?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/creating-content\/can-we-create-a-custom-coach-for-our-company\/\">Can we create a custom Coach for our company?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/creating-content\/can-i-review-my-content-draft-with-other-users\/\">Can I review my content draft with other users?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/creating-content\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory publishing-content\">\n<h3><a href=\"\/academy\/help-centre\/publishing-content\/\">Publishing content<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/publishing-content\/how-can-i-share-library-items-with-others\/\">How can I share Library items with others?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/publishing-content\/can-i-schedule-the-launch-of-a-mission\/\">Can I schedule the launch of a Mission?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/publishing-content\/where-can-i-view-mission-library-item-analytics\/\">Where can I view Mission \/ Library item analytics?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/publishing-content\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory analytics\" style=\"clear: both;\">\n<h3><a href=\"\/academy\/help-centre\/analytics\/\">Analytics<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/analytics\/does-jollydeck-provide-useful-analytics-i-cant-get-elsewhere\/\">Does JollyDeck provide useful analytics I can\u2019t get elsewhere?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/analytics\/what-type-of-data-can-i-export-from-jollydeck\/\">What type of data can I export from JollyDeck?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/analytics\/can-i-get-daily-updates-on-a-missions-progress\/\">Can I get daily updates on a Mission\u2019s progress?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/analytics\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory managing-comms\">\n<h3><a href=\"\/academy\/help-centre\/managing-comms\/\">Managing comms<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/managing-comms\/can-we-apply-our-company-branding-to-jollydeck-email-comms\/\">Can we apply our company branding to JollyDeck email comms?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/managing-comms\/can-i-adjust-the-amount-and-frequency-of-email-comms\/\">Can I adjust the amount and frequency of email comms?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/managing-comms\/can-i-personalise-comms-for-each-user\/\">Can I personalise comms for each user?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/managing-comms\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory managing-users\" style=\"clear: both;\">\n<h3><a href=\"\/academy\/help-centre\/managing-users\/\">Managing users<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/managing-users\/what-does-it-mean-to-deactivate-a-user\/\">What does it mean to \u2018deactivate\u2019 a User?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/managing-users\/bulk-user-management\/\">Bulk User Management<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/managing-users\/what-do-i-do-if-i-import-users-with-the-wrong-email-addresses\/\">What do I do if I import Users with the wrong email addresses?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/managing-users\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory advanced-features\">\n<h3><a href=\"\/academy\/help-centre\/advanced-features\/\">Advanced features<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/advanced-features\/what-benefits-will-enabling-user-feedback-provide\/\">What benefits will enabling User feedback provide?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/advanced-features\/how-does-line-manager-functionality-improve-user-performance\/\">How does Line Manager functionality improve User performance?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/advanced-features\/what-are-the-benefits-of-assigning-users-to-different-segments\/\">What are the benefits of assigning Users to different segments?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/advanced-features\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory account-settings-and-customization\" style=\"clear: both;\">\n<h3><a href=\"\/academy\/help-centre\/account-settings-and-customization\/\">Account settings and customization<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/account-settings-and-customization\/can-our-company-branding-be-used-with-jollydeck\/\">Can our company branding be used with JollyDeck?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/account-settings-and-customization\/is-the-jollydeck-app-available-in-different-languages\/\">Is the JollyDeck app available in different languages?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/account-settings-and-customization\/is-our-company-data-safe-with-jollydeck\/\">Is our company data safe with JollyDeck?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/account-settings-and-customization\/\">See more<\/a><\/p>\n<\/div>\n<div class=\"faqCategory jargon-buster\">\n<h3><a href=\"\/academy\/help-centre\/jargon-buster\/\">The JollyDeck Jargon Buster<\/a><\/h3>\n<ul>\n<li><a href=\"\/academy\/help-centre\/jargon-buster\/mission\/\">What is a mission?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/jargon-buster\/dashboard-user\/\">Who are dashboard users?<\/a><\/li>\n<li><a href=\"\/academy\/help-centre\/jargon-buster\/content-library\/\">What is a content library?<\/a><\/li>\n<\/ul>\n<p><a class=\"more\" href=\"\/academy\/help-centre\/jargon-buster\/\">See more<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Can\u2019t find an answer? In this unlikely event you can contact us on support@jollydeck.com or use our contact form. This page refers to the old and outdated version of the JollyDeck platform. For the up-to-date information, please visit the new &hellip; <a href=\"https:\/\/www.jollydeck.com\/academy\/help-centre\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"loop-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-965","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/pages\/965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/comments?post=965"}],"version-history":[{"count":1,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/pages\/965\/revisions"}],"predecessor-version":[{"id":6171,"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/pages\/965\/revisions\/6171"}],"wp:attachment":[{"href":"https:\/\/www.jollydeck.com\/academy\/wp-json\/wp\/v2\/media?parent=965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}